Refund policy
Refund Policy
Last updated: 3 September 2026
30 days to change your mind
You have 30 days from the day your order arrives to decide it is not for you. Email us, send the brace back unworn, and we refund the order in full.
Return shipping is on us. You do not pay to receive it and you do not pay to send it back.
What we can accept back
A bunion brace is worn against bare skin, all night. For hygiene reasons we can only take back a brace that has not been slept in.
- Trying it on is fine. Put it on over a clean sock, indoors, and check the fit. That does not count as worn, and we would rather you did it on the first day than on the twenty-ninth.
- Sleeping in it is not. Once a brace has been worn overnight we cannot accept it back, and a return sent to us in that condition will be declined.
- Everything comes back. The brace, both straps, and the original packaging.
If you are unsure about the fit, email us before you sleep in it. A photo is usually enough. We would much rather help you get it right than take a return.
How to start a return
Email info@wearnightform.com with the email address or the order number you used.
We reply with a prepaid return label and the address to send it to. No forms, and no questions about why you changed your mind.
We check the brace when it arrives and refund within two business days. Refunds go back to your original payment method and usually appear within 5 to 10 business days, depending on your bank.
If a return reaches us worn, we email you before we do anything else. You can have it back, at our cost, or we dispose of it — your choice. We will not keep both the brace and your money without telling you.
Exchanges
Nightform fits either foot, so there is no left or right to get wrong. If you want a different colour, or you ordered one brace and would rather have two, say so in the same email and we send the replacement rather than a refund.
Exchanges are free and follow the same condition: the brace you send back has to be unworn.
Faulty, damaged or incorrect items
The unworn condition does not apply here.
If your order arrives damaged, incomplete or incorrect, email us within 14 days of delivery with a photo and your order number.
If a strap, hinge or dial fails in normal use, email us with a photo whenever it happens. We send a replacement or refund you — whichever you prefer — and you pay nothing either way, whether or not you have worn it.
Cancelling an order before it ships
Email us as soon as possible.
If the order has not yet been handed to the carrier, we cancel it and refund you in full. Once it has shipped, the 30-day return above applies instead.
Your legal rights
This policy is in addition to any rights you have under the consumer law of the place where you live, including your rights when something you bought is faulty or not as described. It does not replace them.
Contact
Email: info@wearnightform.com
Nightform · Base Works
Rietsingel 14, 2136 LB Zwaanshoek
Netherlands